Policies & Disclaimers

Cancellation Policy

We understand that a situation may arise that could force you to cancel or postpone your appointment or procedure. Please understand that such changes affect not only your physician or service provider, but other patients as well. Your doctor’s time, as well as that of our supporting staff, is a precious commodity and we request your courtesy and concern.

If you need to cancel your appointment, we require notice. Cancellations with less than the required notice or no-shows will be charged a cancellation fee.

Services are Non-Transferable

Limitations on House Calls

For members of our Elite Year Round Healthcare program, complementary house calls by our Nurse Practitioner are limited to two calls per 12 month period. Unused house calls cannot be carried forward.

Your Privacy

We understand that medical consultations and treatments are a very private matter. We invite you to come and relax in our private facility, where we carefully ensure your privacy.

Private consultation and booking rooms allows for one-on-one visits with our team members. With your privacy in mind, our treatment rooms are concealed from the reception area and we offer a separate clinic exit should you choose.

As part of Sante Medical, Vitality Institute has a Privacy Policy in order to demonstrate our firm commitment to patient privacy and confidentiality.

Sante Medical manages the collection, use and disclosure of personal information in accordance with Alberta’s Personal Information Protection Act (“PIPA”) and all applicable privacy laws. The purpose of the policy is to outline the practices Sante Medical follows in protecting and managing your personal information.


The information contained on this website is intended for a Canadian audience only. It is designed to provide general information; it is not intended or implied to be a treatment guide or a substitute for professional medical advice.

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